Abstract

The aim of this study is to analyze the way the Balanced Scorecard (BSC). It can be applied in functional units (UF) of the Health Primary Care (PHC) in the attainment of certain profitability levels required respect.

The paper was prepared comprising the literature about the activity of the health and performance of systems, specifically the BSC, culminating in the practical application of the Strategic Map to two USF ACES Aveiro Norte.

The results obtained in the five perspectives BSC show that there lineariadade USF in St. John and Calâmbria. Its application for each of them can integrate the performance management process, also serving additional functions such as communication priorities, allocation of resources, goal setting, performance assessment and strategic control. The application of the BSC will thus make the crossing in key areas for USF.

Keywords: Balanced Scorecard (BSC); Functional Units (UF); Health Primary Care (PHC)

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