Abstract

Introduction: The Family Health Support Unit (FHSU) is a health policy created by the Ministry of Health to support Family Health Strategy professionals to expand health care and management in Primary Care. Because it is relatively new, many users are still unaware of the right role of FHSU.

Objective: To build an application that assesses, through a quiz and a simple quiz, the population's level of knowledge of the right role of the FHSU team and the degree of user satisfaction.

Methods: This is methodological research under development that aimed to develop a technology in health. The steps that were performed for the production of the application were: justification of the theme, theoretical support, information gathering, systematic reading and textual analysis of the National Policy of Primary Care and the Primary Care notebook no.39 of the Ministry of Health; Application development.

Results: The application consists of two parts: the first consists of a quiz-shaped question and answer game that serves to check users' knowledge of how FHSC works, from terminology to service delivery. The expected answers that arise after the user answers the questions serve as a guide through access to necessary FHSC information, making the look of the proposal very educational. The second part checks the perception of the population and their degree of satisfaction through a questionnaire with simple questions present in the application itself, which will guide the services and then improve the work process. The final stage of the research is under development and consists of testing the application on the population to validate the technology.

Conclusion: The application can be used by users themselves and also by researchers active in management or health care. However, the validation of this study is expected so that future research can implement this product as an aid in the evaluation of the work process and also as a way of guiding the population.

Keywords: Knowledge; Satisfaction; Primary Health Care

References

1. Bonaldi AP and Ribeiro MD. “Family Health Support Center: Health promotion actions in the scenario of the Family Health Strategy”. APS Journal 17.2 (2014): 195-203. 
2. Saito RXS Ohara ECC. “Family Health (Technical Considerations and Applicability)”. 3^rd edition. São Paulo (2014). 
3. Brasil. “Ministry of Health”. Secretariat of Health Care. Department of Primary Care. NASF: Tools for management and everyday work. Brasília (2014).
4. Ribeiro MDA., et al. “Evaluation of the performance of the Family Health Support Center”. Brazilian Journal Health Promotion 27.2 (2014): 224-231. 
5. Sousa FLD., et al. “Implementation of the Family Health Support Center: user perception”. Health in Debate Magazine 37.97 (2013): 233-240. 
6. Baptista PCP., et al. “Technological innovation as a tool for monitoring the health of nursing workers”. USP School of Nursing Journal 45 (2011): 1621-1626. 
7. Polit DF and Beck CT. “Nursing Research Fundamentals: Evidence Evaluation for Nursing Practice”. 7^th edition. Porto Alegre (2011). 
8. Coelho MO and Jorge MSB. “Relationship technology as a device of humanized care in primary health care from the perspective of access, reception and bonding”. Ciência e Saúde Coletiva 14.1 (2009):1523-1531. 
9. Brazilian Institute of Geography and Statistics - IBGE. Municipality data of Alagoa Nova. Brasil (2010). 
10. Delphino TM. “Effect of telephone follow-up on surgical recovery in the elderly undergoing facectomy surgery: a randomized clinical trial”. Rio de Janeiro (2016). 
11. Nogueira WBAGN. “Educational game as a tool to promote the sexual health of adolescents”. João Pessoa (2017). 
12. Brasil. Ministry of Health. Secretariat of Health Care. Department of Primary Care. National Policy of Primary Care. Brasília (2012).
13. Guerrero P., et al. “Reception as a good practice in primary health care”. Text Context Nursing 22.1 (2013): 132-140. 
14. Medeiros LMOP Batista SHSS. “Humanization in health education and work: a literature review”. Work Education and Health 14.3 (2016): 925-951. 
15. Santos DR. “Reframing health promotion in groups for health professionals”. Brazilian Journal of Medical Education 40.2 (2016):189- 196.