Research Article
Volume 11 Issue 2 - 2022
Benefits of an Emotional Support Helpline in Primary Care Mental Health. Experience of the 0-800-1920 COVID-19 helpline launched during the health emergency in Uruguay. From April to December 2020
Ema Ponce de León1*, Mercedes Gallinal2, Paola Fernández3 and Ricardo Bernardi4
1PhD, Psychoanalist (Asociación Psicoanalítica del Uruguay) Co-coordinator “Voluntariado Juntos”, Uruguay
2Mag., Psychoanalist (Asociación Psicoanalítica del Uruguay) Supervisor “Voluntariado Juntos”, Uruguay
3Psychologist “Voluntariado Juntos”, Uruguay
4Medical Academy of Medicine, Uruguay
*Corresponding Author: Ema Ponce de León, Psychoanalist (Asociación Psicoanalítica del Uruguay) Co-coordinator “Voluntariado Juntos”, Uruguay. Collaborators: Irene Batista, Analía Carballeira, Martín Correa, Virginia Chavarría, Adriana García, Dina Gonnet, Mónica Lara, Sabrina Mazal, Amelia Miller, Agustina Pérez Gomar, Belén Silva, Soledad Silveira, Elbia Suarez.
Received: November 01, 2021; Published: January 11, 2022


This study describes the experiences of mental health professionals that staffed the 0-800-1920 Emotional Support Helpline launched during the health emergency declared in March 2020 by the Uruguayan Government as the result of the COVID-19 pandemic. The general objective of this study is to understand and analyse the benefits of the helpline in circumstances that had severe health and social implications. Also, to consider the value of the helpline as a first resource for primary level mental health systems, as well as its possible use once the pandemic is over. Health professionals volunteered for over-the-phone assistance and for the present study were interviewed and asked about the benefits of the helpline. The study is a testimony of the work done, and as such it hopes to encourage further qualitative, quantitative or mixed research in the future. The study covers the period from April to December 2020.

Keywords: Mental Health; COVID 19; Pandemic; Helpline; Primary Care


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Citation: Ema Ponce de León., et al. “Benefits of an Emotional Support Helpline in Primary Care Mental Health. Experience of the 0-800-1920 COVID-19 helpline launched during the health emergency in Uruguay. From April to December 2020”. EC Psychology and Psychiatry 11.2 (2022): 01-19.

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